·               December 2008  Masters in Engineering (“Diplôme D’Ingénieur”) in Software

                             EFREI (École Française d'Electronique et d'Informatique) – Paris, France

·                 November 2004  Bachelor of Engineering in Information Technology

                             University of Engineering & Technology – Taxila, Pakistan

HITEC University, Taxila                                              February 2023 to August 2023

Lecturer Software Engineering Department

• ·         Teaching undergraduate courses to BSSE 2^nd and 4^th Semester Students
•          Batch Advisor for BSSE 6^th Semester
•         Focal Person for an Industrial Internship for BSSE
•          Advisor for Community Service Project for BSSE
•        Member core committee of NCEAC accreditation for BSSE
•          Member of the Corporate Advisory Committee for the Software Engineering Department
•       Supervised FYP Projects for the Computer Science Department

Futuresol Tech Pvt Ltd, Islamabad                         January 2020 - to May 2023

Regional Head KPK

•          Oversee IT operations and supervise systems and IT staff
•          Consult senior-level stakeholders across the entire organization to identify business and technology needs
•          Ensure smooth delivery and operation of IT services by monitoring systems performance
•         Prepared requirements and design documents to facilitate communication between the end users and the developers
•        Involved in JAD sessions to gather requirements, and to analyses the requirements
•          Activity planning and issue resolution on a regular basis ensuring that the time constraints are met by effectively utilizing the resources available
•        Create processes and standards for the selection, implementation, and support of systems
•         Ensuring the maintenance of current projects and technology systems
•         Identifying vulnerabilities, the need for upgrades, and opportunities for improvement
•         Prepared requirements and design documents to facilitate communication between the end users and the developers
•         Building and maintaining relationships with external advisors and vendors
•         Ensuring reported issues are resolved in a timely manner

British Council Paris (www.britishcouncil.fr)          November 2018 - December 2019

IT Supervisor

•         Analyzing existing computer systems and making recommendations for upgrades and improvements.
•          Developing and overseeing the installation of systems, which include software and hardware. Performing tests and troubleshooting, as well as quality assurance.
•          Implementing safety procedures and data recovery plans.
•         Recruiting, training, and evaluating staff members.
•         Developing user manuals, as well as policies, procedures, and safety protocols.
•         Collaborating with other departments and professionals in the development of IT systems
•          Set up the exam room(s) and venue including checking desk distances, labeling desks, drawing up accurate room plans and putting up signage, etc

TOWER SUPPLIES (www.towersupplies.com)              January 2017 - to May 2017

Business Manager

Project: Implementation of Sage X3 ERP PU9 (Version 9)

•       Maintain system-wide expert knowledge of all processes, procedures and functions interacting with and undertaken within the business system
•          Prepared requirements and design documents to facilitate communication between the end users and the developers.
•         Ensure data entered into, maintained within and extracted from the business system is well maintained in conjunction with data owners across the business
•         Provided  intelligent solutions to business problems
•          Build and maintained a pool of highly trained and proficient super users throughout the business in various roles and departments to provide support to their peers and minimize the requirement for escalation
•         Identified and implemented system improvements in partnership with wider management

THEHUTGROUP    (www.thehutgroup.com)                March 2016 to October 2016

Senior Business Analyst 

Project: Upgrade of   Sage X3 V6.5 into PU8 (Version 8)

·      Emphasis on details and frequent communications with various stakeholders to ensure better client’s satisfaction and work performance. Lead technical teams for integration between Sage X3 ERP  and warehouses

·         Regular meetings with the stakeholders to understand their needs and share information regarding the project progress

PANNI     (www.pannimanagement.com)                                May 2010 to April 2015

Business Analyst

Project: Integration of Warehouse Management Software with Sage ERP X3

·         Implemented Sage X3 V6.5 for a client in oil and gas sector.

·         The functional areas integrated including finance, inventory, warehousing, logistics and purchasing.

·         Assisted in performing gap analysis (As-Is & To-Be) and supported full traceability for all the software artifacts.

·         Active member of International  Institute of Business Analysis Toronto.

·         Prepared requirements and design documents to facilitate communication between the end users and the developers.

·         Involved in JAD sessions to gather requirements, and to analyse the requirements

·         Activity planning and issue resolution on a regular basis ensuring that the time constraints are met by effectively utilizing the resources available.

·         Emphasis on details and frequent communications with various stakeholders to ensure better client’s satisfaction and work performance. I was the point of communication between various development teams in Canada, India  and Pakistan.

·         Lead technical teams for integration between Sage X3 ERP  and warehouses

·         Regular meetings with the stakeholders to understand their needs and share information regarding the project progress

·         Created test plans and coordinated user acceptance testing to ensure that the developed reports meet stakeholder and business requirements.

·         Tested for compatibility and proper function of applications including third party software products

·         Automated over 60 percent of the invoicing submission process resulting in cycle time reduction for invoice submission by 80 percent

·         Implemented electronic document archival process eliminations use of paper and saving storage space

·         Coordinated the work efforts of the development team responsible for the application

·         Reviewed technical specifications for test-ability, robustness, accuracy, and relevance to product requirements

·         Documented the test case results and defects in MS Word and MS Excel.

·         Advised and supported application development and legacy system teams on quality assurance strategies/issues throughout the project’s life-cycle, using agile and waterfall methodologies

·         Successfully translated business requirements into system requirement

·         Provided assistance to the team members on technical and non-technical issues to meet estimated close date

Project: Leverage the Sage X3 Reports into SharePoint SSRS

·         Worked  as a liaison between customers, technology teams, and support teams

·         Gathered business requirements (both functional and non-functional) using interviews, document analysis, requirements, business process descriptions, business case scenarios, business analysis, task analysis and workflow analysis

·         Followed the best practices in generation of the reports.

·         Participated in quality assurance and lead user acceptance testing which includes test case generation

·         Educated and assisted customers utilizing system tools to help drive reporting and collaboration needs as required

·         Prepared end users training materials

·         Provides expert technical support for  Sage X3 ERP, SSRS developed reports and solutions, including emergency application support

Project:  Upgrade of Server Room

·         Successfully managed and provided the up gradation of the server room for the client in oil and gas sector

·         Lead the project server room upgrading, according to industry best practice.

·         Performing risk identification, analysis and forming strategies in effective resolution.

·         Ensuring that the work is being progressed as per the plan

·         Emphasis on details and frequent communications with various stakeholders

·         Setup meetings with third parties to build and redesign a server room

·         Provided the cost effective solution by improvements to power, cooling, racks and physical security

SAP Application Administrator

Bridgestone/Firestone Europe, Belgium (www.bridgestone.eu) Jan 2009 to Oct 2009

·         Assessed impact of new SAP releases to current system  landscape environments, designed solution and assisted production support teams in deploying the solution

·         Interface with stakeholders collaboratively throughout the life-cycle of delivery, while providing updates escalating issues, risks and concerns in a timely manner

·         Managed and supported multiple landscapes with experience in provisioning SAP applications, kernel patches, support packs,  performing SAP System upgrades, support packs, spool administration, system and client copies, system refreshes, backups and restores, security configurations and connectivity

·         Maintained and provided infrastructure improvements to existing database applications

·         Assisted the on-site support teams to resolve technical issues based on the priority of the ticket received.

ITIL Analyst

Bridgestone/Firestone Europe, Belgium                            May 2008 to Nov 2008

·         Worked as an ITIL analyst in the Bridgestone CBS (Common Business System) department on the J-Sox project. Performed J-Sox IT Controls testing. Documented the results and issued recommendations prior to the external audit. Assisted in the implementation of ITIL processes in the Organizations Business Applications

·         Weekly meeting with change advisory board to discuss the changes need to be moved into production and overall impact on System.

·         Managed test repository, ensuring: all tests were executed and passed, there were zero high defects, and that all test documentation was J-SOX compliant

·         Worked on the software by HP Service Center (Peregrine) to manage the Organization’s IT processes in Bridgestone Head Office and to provide support to our international business units

Software Developer

MEDIATVCOM, France (www.vidip.tv)                           June 2007 to Sept 2007

·         Worked on the VIDIP (Video Surpass IP) project – a video broadcasting over IP appliance

·         Designed and implemented the SNMP protocol for VIDIP in G++

·         Acquired hands-on experience in Linux Slack Ware 11.0 

Lecturer

COMSATS University Islamabad Abbottabad Campus (www.cuiatd.edu.pk)

October 2004 to Sept 2006 

·   Taught various subjects and supervised projects at the undergraduate level in the areas of Electrical, Electronic, Computer and Telecommunication Engineering

·      Subjects I taught were Electric circuits, Data Communication,Computer Networks   and Digital logic Design

·       Completed a variety of assignments with varying scope and complexity and resolve issues with minimal assistance